Nina Mobile, Nuance’s virtual assistant for mobile customer service, has been upgraded. She/he/it is now supported in 38 languages with an enhanced mobile experience for tablets, as it continues to make an impression in the enterprise space.
As Robert De Niro in his role as Travis Bickle it the movie Taxi Driver once said; “Are you talkin’ to me?” Yes, it would appear so, Robert, not only is somebody ‘talkin” to you, but through Nina, you are talkin’ to everybody else as well.
Nina Mobile allows companies to add speech-based virtual assistant capabilities to existing Apple iOS and Google Android mobile apps. It combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud.
Nina now understands and speaks 38 languages, and the new iteration expands Nina’s existing support for smartphones and enhanced support for tablets, including Apple iPad and iPad Mini, and Android tablets running Android 4.1.
“Nina was first to bring the power of the virtual assistant directly into mobile customer service apps, and the response from enterprise organizations and their customers has been amazing,” said Robert Weideman, Executive VP and General Manager for the Nuance Enterprise Division. “
Nina and Nuance work with leading global financial, insurance, telecommunications, healthcare and consumer products and services organisations in the world. USAA, the leading insurance and financial services provider to US military members and their families, has publicly announced their selection of Nina, which will be updated later this quarter.