Moneypenny, apparently the UK’s largest answerphone service, has launched Penelope, a digital receptionist for SMEs.

Penelope is an app that lets small business owners control where and when their business calls ring 24/7. The app uses voice recognition technology (via Nuance and Aurix) and is supported by real people, otherwise known as HaaS (Humans as a Service).

Rather like emails, which can be dealt with immediately and on whatever device, calls can be put through to either a mobile, office phone, home phone or to a colleague. Other features include Moneypenny PA, a ‘real’ person who can take calls. Continue reading →