What can agencies learn from REAL people?

* This is a guest blog  from Roger Warner, Managing Director of social media agency C&M

Advertising legend Bill Bernbach and footballing philosophy legend Socrates figured out that there’s a lot of value to be had in asking real people real questions.

We’ve been doing quite a lot of it lately at C&M via our consumer panel research and – just as importantly – asking searching questions of people on the street. Continue reading

Why Klout is a flawed model

Klout inaccuracyIn the 80s and early 90s, journalists on pop magazines (myself included) were driven by who was going to be attaining what position on next week’s charts.

We would have an idea as the midweek positions came in. The current positions and the future positions helped us think about which pop stars to put on a poster, on the cover or to chase for an interview. Continue reading